Customer Community RMA – Honeywell

Honeywell is consumer product company which sells products in many consumer sector

Tools and Technology – Salesforce Community portal, Web API to SAP, Informatica Power Center, sites

Task detail– Return Material Authorization for consumer product for Home business solutions division. Customer/partner can start Return process through SFDC community which will pull real time data from SAP to validate info and provide updates as the return happens in both systems. Integration to SAP via Informatica cloud and SOAP API for real time integrations.

Location – Minneapolis MS, India

Business Value – End to end system with simple application for customer. Reduced call center cost, SAP licensing cost, 360-degree view of customer in SFDC.