Salesforce

Salesforce.com is a cloud-based CRM system that allows salespeople to track their sales, support people to track their cases, and the entire company’s employees to collaborate with each other.

Customer Insights, Quick deal closure, Easy admins, 360 view of deals.

  • Account, Contact and Lead Management
  • Opportunity Management
  • Order Management
  • CPQ Solution
  • Contract and Assetization
  • Forecasting
  • Partner Management
  • Territory Management
  • Financial Management

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Revolutionise customer service and support, Increase loyalty decrease cost. Enagage customers, partners and employees.

  • Case Management
  • Community Management
  • Knowleddge Management
  • Entitlement Management
  • Email & Web Integration
  • Live Agent and Collaboration
  • Migrating from Portal to Community
  • Lightening / Service Control
  • Social Customer Service
  • Customer service and Account portal

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Liverage email, mobile, social media marketing.

  • Campaign Management
  • Lead Management & Automation
  • External Integration & Marketo
  • Mobile Messaging
  • Social Network Integration

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Taking a leap ahead

  • Build scalable, robust and inovative application using force.com integration with external system.
  • Use of salesforce 1 and lightning connect.
  • Enhance and modernise legacy process.
  • Extending Salesforce to other business areas.
  • Seamlessly integrate Salesforce appexchange application and other third party functionality.
  • Single SignOn

AppExchange

  • FinancialForce
  • Apttus
  • SteelBricks (Salesforce CPQ)
  • Zuora
  • Eloqua
  • JobScience
  • Marketo

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Enterprise Connectivity

  • HTTP/HTTPs protocol
  • Dell Boomi
  • Informatica Cloud
  • Pentaho
  • Talend
  • SQL Server Integration Studio
  • Data Loader
  • Celego
  • Heroku Connect
  • oData Connector
  • Demand Tools
  • JitterBit
  • dbAMP
  • RabbitMQ

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Meticulously transform and consolidate data

  • Data Extraction, Transformation and load into CRM application
  • Data Enrichment using Data.com
  • Data deduplication and cleanup
  • Data Backup process
  • Bi-Directional Data updates from external systems.
  • Master Data Management services for enterprise wide applications

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